This policy explains how Secure Yatra ("YMAZ", "we") handles personal data when you use the YMAZ website, the YMAZ rider app, the YMAZ Driver app and the partner portal. We follow India's Digital Personal Data Protection Act, 2023.
What we collect
- Account details: name, mobile number, email (optional), and for drivers the identity, licence, vehicle and insurance documents needed for verification.
- Trip data: pickup and drop points, the route and GPS location during a trip, fares, payments and ratings.
- Safety data: SOS alerts, the location shared when SOS is used, and support notes.
- Website forms: the name, mobile number, email, city and message you send us through this website.
- Device data: app version, device type and crash logs, used to keep the apps working.
Why we use it
- To match you with a driver or rider, run the trip and take payment.
- To verify drivers before their first trip and keep documents current.
- To respond to SOS alerts and support requests.
- To answer enquiries sent through this website, including calling, SMS or WhatsApp where you agreed to it.
- To meet legal, tax and safety obligations.
Who we share it with
Your driver or rider sees only what a trip needs (first name, pickup point, vehicle details). Phone calls and chat go through masked numbers. We share data with payment, SMS, calling and maps providers that run parts of the service for us, with the zonal partner who operates your area, and with authorities when the law requires it. We do not sell personal data.
How long we keep it
We keep account and trip records while your account is active and for as long as tax and transport laws require afterwards. Website enquiries are deleted within 24 months if they do not lead to an account.
Your rights
You can ask to see, correct or delete your personal data, or withdraw consent, by writing to hello@yatramaz.com. You can also ask us to close your account and erase its data.
Security
Data is sent over HTTPS, stored on secured servers in India, and access is limited to staff and partners who need it, with every admin action logged.
Contact
Grievance officer: to be named. Write to hello@yatramaz.com or call +91 97877 11224.